COVID UPDATE

Yes! As of June 11, 2021 we are open for in-store shopping.

You can shop with us in 3 ways:

In person, online and by phone.

We also offer Curbside Pickup.

Please check our Contact Page for our current hours.

We must follow the safety protocols set out by the Local Medical Officer of Health and the Government.

Safety is our priority.

- Please wait your turn to enter the store. We must adhere to the maximum number of people allowed by regulation.

- Please keep your shopping group to a minimum. Shop alone or with only one other companion. No large groups please.

- Keep 6 feet from other shoppers and staff members. At the cash, respect our COVID barriers and stay behind them at all times. Pay with non-contact payment methods if at all possible.

- All persons in the store will be required to wear a mask fully covering their nose, mouth and chin at all times.

- Review our screening information and ensure that you are safe to enter the store.

- Sanitize your hands on entry.

- Record your name and telephone on our contact tracing sheet.

- And, finally, BE KIND! We and our staff are doing our best to keep us all safe and to be able to stay open. If a staff member reminds you of any of our safety protocols, do not take it personally. It is their job to help us do what we can to keep our friendly shop open for you and all other quilters to enjoy!

Cut Sizes

All cut goods in our online store are sold in HALF METRE units.

Please take care when adding fabric, widebacks, interfacing, batting and stabilizer to your cart.

Examples:

- If you need a 1/2 metre, add 1 unit to your cart.

- If you need 1.5 metres, add 3 units to your cart.

Your desired quantity will be cut in one continuous length.

Placing an Order

You can use the navigation bar under "SHOP" and browse our online merchandise. You can also type in the search bar to seach for a specific item.

Once you have the product open, select your desired quantity and "add to cart".

To view your cart, click on the upper right corner of your screen (if using a computer) and the cart will open. You can make further adjustments there by adding quantity or deleting a product.

Click on "Checkout" to proceed with your payment and order completion.

Yes! Sometimes if you are looking for something specific, it is easier to speak to someone or send an email and attach a photo!

We will take your credit card information to complete your order.

Please visit our Contact Page for current store hours. We do not monitor voice or email messages outside store hours.

No you can shop as a guest, but if you do create an account, you can keep track of your order and make checkout faster by filling out your name and shipping address, etc.

Country Concessions does not have visibility to your login credentials that you set. If you ever lose your password, you can create a new one. You will need to have access to the email address that you created your account with to receive your reset email.

Yes, we will do our best to source specific requests for notions, patterns and fabric. It is best to call the store and we will take down the details of your request, along with shipping details, and provide an estimate.

Then, you decide if you want to proceed with the special order. We will record your payment information, and process the payment once your special order is received into our inventory.

Regarding special orders for a specific fabric collection.... We order featured Fabric Collections from our distributors many months in advance. If you are looking for a specific bolt in a collection, we may not be able to source your special order because our distributor(s) may be sold out.

If we are bring in a "special order" fabric for that we would not normally carry, we require that you commit to ordering at least 3+ metres.

Send us a message on our Contact Page for more details and a quote!

We try to pull your order within a day or two of receiving it. But sometimes it takes longer.

Some circumstances that will affect timing, include:

- if the store is very busy serving in-person shoppers,

- if we are offering a special and it is popular!

- if we receive your order at the beginning of a multi-day holiday when staff are away, or

- if some goods become out of stock and we need to wait for stock to arrive.

We are always making process improvements to fulfill orders as fast as possible.

For details about shipping or pickup, please scroll down to that topic.

Shipping & Pickup

Yes! We offer FREE pickup. You decide on "shipping" or "pickup" in your cart at checkout.

As soon as your online order is ready for pickup, you will be notified by email. Please wait for that notification email. It will be sent to the email address used when you completed your order.

Once you receive the pickup order, your order is ready for pickup.

If the store is closed for a COVID lockdown, you are not allowed in the store. We offer Curbside pickup (we place your parcel outside the front door).

Upon arrival to the store, call us from your car or ring the doorbell/knock on the door - and we will place your parcel outside the front door for your pickup. 

Check our Contact Page for current pickup hours.

We ship within Canada at this time. Shipping fees will apply, and will be added at checkout.

We use Canada Post to ship your order. It takes about 20 days.

Orders that are oversized are usually sent "Expedited". You will receive a confirmation email with the tracking number.

All other orders that fit in a standard envelope are not tracked and you will not get a shipping notification.

We try to keep our shipping fee as reasonable as possible.

- FREE Shipping on orders over $149.99 CAN pre-tax

- $7.99 Flat Fee on orders under $149.99 CAN pre-tax

Bulk items may require additional shipping charges, for example a roll of batting. More details will be provided on the specific product page if applicable.

Digital downloads and gift cards do not trigger shipping charges.

We aim to send pickup and shipping notifications within a few days. Sometimes you may receive your notice same day!

Check your inbox (including spam folder) first. If you have multiple email accounts, be sure you are checking the email that is associated with your online order or account.

Contact the store if time has passed and you would like us to check the status of your order.

*Please note that if your order fits in a regular-sized envelope, we ship your order by regular envelope mail. You will not be sent an email or a tracking number. Your letter carrier will deliver your envelop to your mailbox. Canada Post has indicated it is experiencing high volumes and therefore processing and delivery may be slower than normal. Once the envelope has left our store, we do not have visibility to the delivery status.

Payment

We take payment with all major credit cards and by debit.

Secure payment is powered by Shopify.

Prices on our online store are shown in Canadian Dollars.

Returns & Refunds

Unless we have fulfilled an item in error, all sales are final. Unfortunately we can not accept or process returns during COVID.

If you have a special circumstance, please contact us with the details. We aim for customer satisfaction.

We strive to keep our inventory up to date.

If an item you ordered is not in stock, we will call you to discuss a suitable substitution, and/or provide a refund in the form of original payment.

We are sorry for any inconvenience.

We are not able to process any returns at this time. All sales are final. Please see more information in the FAQ above.

Privacy

Yes, we do have a Privacy Policy. Please visit our Privacy Page.

Yes, in 'normal' times (outside of COVID) we have a classroom and offer a full schedule of classes and clubs.

Our schedule is published quarterly. It lists the class, dates, instructor, price. Once you sign up for the class, you receive the Supplies list by email.

Classes range from learning to quilt for beginners, to expert-level techniques and projects in quilting and embroidery. We also offer Sewing Clubs where a group comes together each week or month and works on their own project at their leisure. We offer a relaxed, friendly environment. Many club participants have become good friends!

Store Facilities & Parking

We are located on the main level of a plaza with parking out front. Large windows provide ample daylight and we are brightly lit indoors.

We have racks of fabric bolts displayed by colour. We also have feature displays of the latest collections and promotions.

Quilts are hung on perimeter walls to showcase the quilt kits we offer. We also have a great selection of quilting and sewing notions.

Yes, we have lots of parking in front of our store in a parking lot.

Please watch for the painted marking indicating parking spot, and make sure you are not parked in parking marked "Tenant Parking".

There is one wheel chair permit spot in front of the door.

Not at this time! We are in the process of improving our washroom facilities.

You may wish to visit Tim Hortons enroute!

Classes

Occasionally the weather does not cooperate! If you are unable to attend a class you have registered for, we will let you move your registration payment to another class.

If the class is cancelled together, we will make arrangements with the instructor and call each class participant and try to reschedule. If the date does not work for you, we offer a full refund.

In 'normal' time (outside of COVID), we are open to customers and class participants.

We have a small kitchenette equipped with a refrigerator microwave, toaster, and kettle to store and prepare your food.

We are also just a short walk away from a local diner that provides takeout, and just around the corner from a Tim Hortons.

Country Concessions has moved! We are located "around the corner" at 35 King St. N in Cookstown. Our big move happened in February 2021. We are really loving the new, bright space!

Please visit our Contact Page for a map and directions.

Customer support

1-705-458-4546

Send a message

info@countryconcessions.com